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Refund Policy

This Refund Policy outlines the circumstances under which OM Technology will or will not provide refunds for website development, software development and related digital services.

Please read this policy carefully before engaging our services. By making payment, you acknowledge that you have read and understood this policy.

1. Advance Payment / Deposit

Most projects require an advance payment (typically 50%) before work begins. This advance covers initial project planning, design work, and resources allocated for your project.

• Before development starts: If you cancel a project before any development work has begun, we will refund the advance payment minus a non-refundable booking/administrative fee of ₹1,000 or 10% of the advance (whichever is greater).
• After development starts: Once development has commenced, the advance payment is non-refundable. Work completed to date may be delivered to you.

2. Completed Projects

Payments for completed and delivered projects are non-refundable. "Completed" means the website or software has been delivered for your review and/or launched on your domain.

3. Refunds Due to Our Failure

We will offer a full or partial refund in the following circumstances where the failure is entirely on our part:

• We are unable to deliver the agreed project due to circumstances within our control.
• The delivered work materially fails to meet the agreed written specifications and we are unable to rectify this after being given a reasonable opportunity to do so.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• You change your mind about the project after development has started.
• You fail to provide required content (text, images, logo) within a reasonable timeframe, causing project delays.
• The project is delayed due to your lack of response or unavailability.
• You are dissatisfied with the result despite it meeting the agreed specifications.
• Issues arise from third-party services (hosting provider, domain registrar, payment gateway).
• You request changes beyond the agreed project scope after delivery.
• The project is cancelled after final delivery and launch.

5. Domain and Hosting

Costs paid to third-party domain registrars and hosting providers are non-refundable. These are subject to the refund policies of the respective third-party providers.

6. 30-Day Bug-Fix Warranty

All completed websites include a 30-day bug-fix warranty after launch. During this period:

• We will fix defects directly caused by our development work at no additional cost.
• This is a repair warranty — not a refund entitlement.
• Issues caused by the hosting environment, client modifications, or third-party services are excluded.

7. Requesting a Refund

To request a refund, contact us in writing via WhatsApp or email with:

• Your name and project details
• The reason for your refund request
• Any relevant evidence supporting your request

We will review your request and respond within 5 working days. Approved refunds will be processed within 7–10 working days to your original payment method.

8. Dispute Resolution

We value every client relationship. If you are unhappy with our service, please contact us on WhatsApp first — we are committed to finding a fair resolution. Formal disputes will be handled in accordance with applicable laws of India.

9. Changes to This Policy

OM Technology reserves the right to update this Refund Policy at any time. The most current version will be available on our website. Projects are governed by the policy in effect at the time of payment.

10. Contact Us

For refund requests or any questions about this policy:

• WhatsApp: +91 93400 39411
• Email: omtechnology.pvt.ltd@gmail.com